Returns & Exchanges Policy

1.1 Return Window

• 0-10 days: Full refund or store credit available
• 11-30 days: Store credit only (our preferred option)
• Beyond 30 days: No returns accepted

1.2 Our Credit System Preference

We strongly encourage customers to choose store credit for returns, as it provides several advantages:

• Credits never expire
• Can be applied to any future purchase
• Transferable to family members
• Faster processing time
• Supports our small business operations

2.1 Returnable Items

• Ready-to-ship jewelry in original condition
• Items with original packaging and documentation
• Unworn pieces with all original tags
• Items purchased directly from Gregory Fanous Fine Jewelry

2.2 Non-Returnable Items

• Custom-designed or personalized jewelry
• Engraved items
• Pierced earrings (for health and safety reasons)
• Items showing signs of wear or damage
• Jewelry without original packaging or certificates
• Sale or clearance items (unless defective)
• Items purchased with special promotions or discounts

3.1 Initiating a Return

To begin the return process:

1. Contact our customer service team within the applicable return window
2. Provide your order number and reason for return
3. Receive return authorization (RMA) number
4. Package item securely with all original materials

3.2 Shipping Returns

• All returns must be shipped via insured, signature-required method
• Customer is responsible for return shipping costs (unless our error)
• We recommend using the same carrier and service level as original shipment
• Include RMA number clearly on package exterior
• Retain tracking information until return is processed

3.3 Processing Timeline

• Returns are inspected within 2-3 business days of receipt
• Store credits are issued within 1 business day of approval
• Refunds (when applicable) are processed within 3-5 business days
• Credit card refunds may take 5-10 business days to appear

4.1 Exchange Policy

Exchanges are available for items of equal or greater value within 30 days of purchase. Size exchanges for rings are subject to availability and may require additional time for resizing.

4.2 Exchange Process

• Contact us to discuss exchange options
• Return original item following standard return process
• New item will be shipped upon receipt and approval of return
• Price differences must be paid before new item ships
• Exchange shipping costs apply to both directions

5.1 Credit Terms

• Store credits are issued for the full purchase amount
• Credits have no expiration date
• Can be used for any products or services
• Credits are transferable to immediate family members
• Partial credit usage is allowed

5.2 Using Store Credit

• Present credit certificate at time of purchase
• Credits can be combined with other payment methods
• Online credit codes will be provided for web purchases
• Credits cannot be redeemed for cash

6.1 Manufacturing Defects

If you receive an item with a manufacturing defect, we will provide a full refund or replacement at no cost to you, regardless of the return timeframe.

6.2 Shipping Damage

Items damaged during shipping will be replaced immediately. Please contact us within 48 hours of delivery with photos of the damage and packaging.

6.3 Quality Guarantee

We guarantee the quality and authenticity of all our jewelry. If any item does not meet our described specifications, we will make it right through replacement, repair, or full refund.

7.1 Holiday Returns

Items purchased between November 1st and December 24th may be returned until January 31st of the following year, following our standard return conditions.

7.2 International Returns

International customers are responsible for all return shipping costs and any customs fees. Returns must be declared accurately to avoid delays.

7.3 Lost or Stolen Items

We are not responsible for items lost or stolen after delivery confirmation. We recommend purchasing insurance for high-value returns.

8.1 Warranty Coverage

• Manufacturing defects: Lifetime coverage
• Workmanship issues: 1 year from purchase
• Stone security: 6 months from purchase