Shipping Policy

1.1 New Purchase Shipping

We provide complimentary shipping on all new jewelry purchases within the United States. This includes:

• Full insurance coverage for declared value
• Signature required upon delivery
• Tracking information provided
• Expedited processing and handling

1.2 Coverage Policy

In most cases, we cover the shipping costs for new purchases. However, certain circumstances may require shipping charges:

• Rush delivery requests (overnight or 2-day)
• International shipments
• Special delivery instructions
• Remote or restricted delivery areas

2.1 Insurance Coverage

All jewelry shipments are fully insured for their declared retail value. This protects you against:

• Loss during transit
• Damage during shipping
• Theft from carrier
• Misdelivery by carrier

2.2 Signature Confirmation

Adult signature is required for all jewelry deliveries. This ensures:

• Secure delivery to intended recipient
• Proof of delivery documentation
• Prevention of package theft
• Compliance with insurance requirements

If no adult is available to sign, the package will be held at the local carrier facility for pickup with valid ID.

3.1 Standard Shipping

• Ready-to-ship items: 1-3 business days
• In-stock settings: 2-5 business days
• Special orders: As quoted at time of order

3.2 Custom & Made-to-Order

• Ring sizing: 3-5 business days
• Made-to-order pieces: 2-4 weeks
• Custom designs: 4-8 weeks
• Complex custom work: 6-12 weeks

3.3 Expedited Options

Rush shipping is available for ready-to-ship items:

• Overnight delivery: Additional $75 (when available)
• 2-day delivery: Additional $35 (when available)
• Saturday delivery: Additional $25 (select areas)

Rush options depend on inventory availability and order processing time.

4.1 Carrier Selection

We primarily ship via:

• FedEx (preferred for jewelry)
• UPS (backup and specific regions)
• USPS Registered Mail (high-value items)

4.2 Packaging Standards

• Discrete packaging with no jewelry branding
• Tamper-evident security seals
• Protective padding and jewelry boxes
• Proper documentation and certificates included

4.3 Delivery Restrictions

For security reasons, we cannot deliver to:

• PO Boxes or mail forwarding services
• Hotel addresses (unless pre-arranged)
• Work addresses without adult signature capability
• Addresses that require special access codes

5.1 Available Countries

International shipping is available to select countries with established jewelry import regulations. Contact us to confirm availability for your location.

5.2 International Costs & Duties

• Shipping costs calculated based on destination and value
• Customer responsible for all customs duties and taxes
• Import fees vary by country and must be paid upon delivery
• Processing may take 1-3 additional business days

5.3 International Documentation

All international shipments include:

• Detailed customs declarations
• Certificate of authenticity
• Insurance documentation
• Proper jewelry classification codes

6.1 Processing Timeline

• Order verification: Same business day
• Payment confirmation: 1-2 hours
• Quality inspection: Before every shipment
• Packaging & shipping: 1-2 business days

6.2 Order Cutoff Times

• Orders placed before 2:00 PM CST ship same day (ready items)
• Orders after 2:00 PM CST ship next business day
• Weekend orders process on Monday
• Holiday schedules may affect processing times

7.1 Tracking Information

You will receive:

• Shipping confirmation email with tracking number
• Real-time tracking updates
• Delivery confirmation notification
• SMS updates (if phone number provided)

7.2 Delivery Notifications

• 24-hour advance delivery notification
• Day-of-delivery morning confirmation
• Failed delivery attempt notifications
• Rescheduling options for missed deliveries

8.1 Hold for Pickup

We can arrange for packages to be held at carrier facilities for customer pickup with proper ID. This service is useful for:

• Customers with unpredictable schedules
• Delivery to secure locations
• Vacation holds

8.2 Special Delivery Instructions

We can accommodate special requests such as:

• Specific delivery time windows (additional fees may apply)
• Delivery to alternate addresses
• Gift delivery coordination
• Business delivery arrangements

9.1 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. Returns must be shipped via:

• Insured carrier service
• Signature confirmation required
• Tracking number provided to us
• Proper packaging to prevent damage

9.2 Exchange Shipping

For exchanges, customers pay shipping both ways unless the exchange is due to sizing or our error. We recommend using the same service level as the original shipment.

10.1 Lost or Damaged Packages

In the rare event of shipping issues:

• Contact us immediately upon discovery
• We will initiate carrier investigation
• Insurance claims are filed on your behalf
• Replacement items shipped immediately when possible

10.2 Delivery Problems

If you experience delivery issues:

• Contact our customer service immediately
• We will trace the package with the carrier
• Alternative delivery arrangements can be made
• Refunds or replacements provided as appropriate